At Eatzy, we have been in the restaurant delivery business for the past 20 years. An awful lot has changed in the industry during that time, but the key to this business has always been good customer service. We believe that is best achieved when a local owner is directly involved in the key relationships of the business.
A Territory Owner has two primary areas of responsibility in this process:
1. Restaurant relations
2. Driver relations
When those two areas are handled well, then the most important factor – customer satisfaction – is a natural result.
Eatzy frees you up from the routine business tasks so that you can focus on those two most important areas that can only be done well when they’re done locally, by a business owner.
We provide all the technology and support services to make locally-owned restaurant delivery a profitable and easy-to-run business.
The Territory Owner is able to run a restaurant delivery service without needing the investment and constant overhead of an office, customer service staff, dispatchers, sales personnel, technology development, etc.
Support from Eatzy AND DDN
Eatzy provides the technology to bring in orders and efficiently manage the daily operations. We have staff on hand to watch over everything, dispatch orders, and communicate with restaurants, drivers and customers as necessary.
Eatzy works with DDN to provide seamless integration and communication with delivery drivers. DDN helps the Territory Owner with the routine needs of your driver network, handling the initial recruitment, pre-screening, document verification, contracting, onboarding, scheduling, insurance and payments to drivers.
Your Key Role
The Territory Owner is a relationship builder.
Establish new relationships with restaurant owners and managers. Keep in contact with them and make sure they are happy with the service your drivers are providing.
Build up the capacity of your driver network. Make sure the drivers know how to do a good job, that they show up for their scheduled shifts, are happy with the income they are making, etc.
Adjust delivery fees and zones to balance the needs of your restaurants, drivers and customers.
Grow your business by reaching out to new restaurants, keeping your drivers happy with a good income, and expanding your territory.
Territory Owner FAQ